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RETURN POLICY
Evil Controllers provides a 14-day trial period to experience your evil controller. To return your controller, it must be sent back to our facility within 14 days from the date of receipt. Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned in used condition. If there is extensive damage or wear and tear to the controller, the item will be refused for return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID we cannot refund the cost of the ID nor the cost of the shell. Shipping fees, Rush service, and shipping insurance are also non-refundable services. The customer is also responsible for any return delivery charges and any loss or damage to the controller.
HOW TO MAKE A REPAIR REQUEST
Please reach out to us via e-mail at support@evilcontrollers.com and include your name and order number if possible. You can also reach us by text or phone at 1-877-880-3845. An Evil Representative will assist in determining the problem with your controller, as well as directions on how to proceed.